This speaks a lot about the Japanese quality standards and also cultural misunderstandings. They're still laughing about this at IBM. Apparently the computer giant decided to have some parts manufactured in Japan as a trial project. In the specifications, they set out that they will accept three defective parts per 10,000 . When the delivery came in there was an accompanying letter. "We, Japanese people, had a hard time understanding North American business practices. But the three defective parts per 10,000 have been separately manufactured and have been included in the consignment. Hope this pleases you." |
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